Your BPO is committed to the health and safety of our musicians, staff, volunteers, audiences and community. We have been working closely with local and state health officials to keep everyone who attends BPO performances at Kleinhans Music Hall safe. Recent trends in the pandemic continue to concern all of us. In alignment with measures taken by other live entertainment operators including Shea’s and the Buffalo Bills, the BPO will now be implementing a full COVID-19 vaccination requirement and continuing our masking policy for all staff, volunteers, performers and audiences at Kleinhans Music Hall. These protocols are in effect through October 30, 2021 and may be extended if community transmission levels of COVID-19 remain high.
Vaccination Policy

All patrons over the age of 12 who attend BPO performances at Kleinhans Music Hall will be required to provide proof of vaccination and identification at every performance. Acceptable documentation includes an immunization card showing at least two doses of the Pfizer and Moderna vaccines or one dose of the Johnson & Johnson vaccine. The performance date must be at least two weeks out from the date of your second dose of the Pfizer and Moderna vaccines or from your single dose of the Johnson & Johnson vaccine. Proof of a negative test for COVID-19 will no longer be accepted for patrons over the age of 12.

Policy for Children Age 12 and Under

Children age 12 and under must show proof of a recent negative test for COVID-19 – either a PCR test taken within 72 hours of the performance start time or an antigen test taken within 6 hours of the performance start time. No other test results will be accepted.

Mask Policy

For the time being, masks will continue to be required for all patrons for the duration of every performance, including while seated for the performance. If you do not have a mask, one will be provided to you free of charge.
Frequently Asked Questions
When and where will I show my vaccine card and ID?
Patrons will be asked to present their documentation upon entry to BPO performances at Kleinhans Music Hall, along with their ticket to the performance and a matching photo ID.

What vaccine documentation will you accept?
A valid photo ID and one of the following:A completed immunization card that includes the name of the vaccinated individual, type of vaccine administered, and date of last dose administeredA photo of a vaccination card as a separate document clearly displaying all of the above informationA photo of the patron’s vaccine card stored on a phone or electronic device clearly displaying all of the above informationThe New York State Excelsior Pass displaying all-clear for entry
Proof of a negative test for COVID-19 will no longer be accepted.

Do I need to show proof of vaccination every time I see a show?
Yes, we will need to verify your vaccine status for every BPO performance at Kleinhans Music Hall.

Will the people staffing events be adhering to these protocols?
All staff, musicians*, guest artists and contractors working at Kleinhans Music Hall will also be required to follow these mandatory vaccination and mask policies.
*Woodwinds and brass are unable to wear masks by nature of their instrument, but are tested prior to every performance.

Will the restaurant be open, and will you still serve concessions?
Yes, at this time we are planning for the restaurant and bar operations to commence as usual. Patrons may remove their masks while at their table in the restaurant. The Mary Seaton Room will be dedicated to consuming drinks from the bar. We ask our patrons to maintain a social distance from those who are not within their own party.

I am not willing to take this step and would like a refund.
We will miss seeing you. As a courtesy during the pandemic response, we are able to offer ticket exchanges into future events, credits, or refunds. Please contact the Box Office at (716) 885-5000 to discuss your options.